5 Tips to Consider When Hiring a Delivery Person
Almost everyday it seems there is a new service or tool to further accommodate our insatiable hunger for instant gratification. Whether it’s a ride to the airport, a gourmet dinner, or the latest The New York Times bestseller– almost anything can be delivered to your door on demand.
The fact is, delivery and courier services are growing more rapidly than ever before. This is great news if your business is in need of delivery people or couriers — but how do you hire the best, most reliable people for the job? Read on to find out.
Consistent Employment History
It’s no secret that turnover in the delivery and courier industry is high. While some businesses are willing to prioritize cheap labor, it can hurt them in the long run if they are regularly spending time and resources on repeat training and hiring costs. This is not to say that you should only be seeking career couriers, but bringing on workers with minimal gaps in employment or who have demonstrated loyalty to a company can help minimize turnover and help maintain a more stable work environment.
Because a courier’s primary responsibility is to move goods from one location to the next, a clean driving record is a requirement. During the interview process, ask applicants about their history of accidents, traffic violations, or license suspensions. If there are previous issues, find out if or what they have done to improve their skills and habits. And, don’t just take them at their word. Do you own diligence and verify drivers’ profiles and Motor Vehicle Records on your own.
Proven Performance Record
In addition to being a safe driver, you want your delivery person to be efficient and punctual. Since most courier services guarantee on-time delivery, this means speed can sometimes be at odds with safety. How has the courier previously handled time-sensitive situations? Are they customer service oriented? How do their previous employers rate the quality of their work performance?
Meets Physical Requirements
Couriers are more than just drivers. Sometimes, they need to be skilled movers and loaders, responsible for transporting bulky and heavy packages through narrow entrances and upstairs, depending on the delivery destination. Couriers should be able to lift at least 50 pounds as well as comfortably kneel, bend, push, and pull. Not being able to meet these requirements means hiring more people to do a job, which is not cost effective.
Pass a Trial
Don’t feel pressured to extend a job offer right away. More and more companies are opting to offer trial positions for three months or less to potential hires. During this trial period, you should not only evaluate their ability as a courier, but also determine if they have the right personality fit for your company.
You may also consider equipping their vehicle with GPS or another tracking method to ensure they are following instructions and delivering packages in a timely manner. If they perform well during this period, you will likely feel more confident in offering them a full-time position.
While time may be of the essence for a courier, it should not be the case for hiring one for your team. If your goal is to hire smart, loyal, and dependable workers, take the extra time to make sure they can and will meet all of your needs.